Privacy Policy

1. Overview

At PayMM ("we," "us," or "our"), we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you access our website or use our services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, date of birth, and passport details (for flight bookings).
• Payment Information: Credit/debit card details, UPI IDs, or other banking information required to process payments. Note that we do not store sensitive payment credentials directly; they are processed by secure payment gateways.
• Usage Data: Information about how you use our Platform, including device information, IP address, and browser type.

3. How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our services, including processing bookings and payments.
• To communicate with you regarding your bookings, updates, and customer support.
• To improve our Platform, services, and user experience.
• To comply with legal obligations and prevent fraud.

4. Sharing of Information

We may share your information with:

• Service Providers: Airlines, hotels, and other travel providers to fulfill your bookings.
• Payment Processors: To facilitate secure payment transactions.
• Legal Authorities: If required by law or to protect our rights and safety.

4A. Cookies, Analytics and Advertising (Google AdSense)

We use cookies and similar technologies to keep you signed in, remember your searches and measure how the site is used. Specifically:

• Google Analytics and Google Tag Manager collect anonymised usage data (pages viewed, device type, approximate location) so we can improve the Platform. IP addresses are anonymised.
• Google AdSense: Third-party vendors, including Google, use cookies to serve ads based on your prior visits to this website or other websites. Google's use of advertising cookies (including the DoubleClick / DART cookie) enables it and its partners to serve ads to you based on your visit to paymm.in and/or other sites on the Internet.
• You may opt out of personalised advertising by visiting Google Ads Settings or www.aboutads.info. You can also block cookies in your browser settings; some Platform features may then not work.
• We do not sell your personal information. Advertising partners only receive pseudonymous identifiers, never your name, phone number or booking details.

4B. Data Retention

Booking records are retained for 8 years to meet Indian tax and GST record-keeping requirements. Account data is deleted within 30 days of a verified deletion request (see our account deletion page). Analytics data is retained for 14 months.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to access, correct, or delete your personal information held by us. You may also withdraw your consent for certain data processing activities. To exercise these rights, please contact us.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact our Grievance Officer/Support Team at: